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Public Folder HelpDesk for Outlook 9.2.5

Public Folder HelpDesk for Outlook 9.2.5 screenshot
Average Rating:9/5 90%
User Rating:       /5 0 votes
Visitors Rating: 10/5 1 votes
Users Reviews: 0
   
  
Downloads:
Total: 73 | Last week: 0
Hits:
123 visitors
Publisher:
OS Support:
WinXP, Windows2003, Windows2000, Win Vista 
License:
Shareware 
Date added:
16-02-2008 
Last Update:
10-01-2007 
Size:
6.76 MB


 

Publisher's description for Public Folder HelpDesk for Outlook:

from kalmstrom.com Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

System Requirements:

Exchange Server 5.5 or later

Program Release Status:New Release
Program Install Support:Install and Uninstall



Public Folder HelpDesk for Outlook Version History:

Public Folder HelpDesk for Outlook 9.2.5 added on: 10-01-2007 - actual version
Public Folder HelpDesk for Outlook added on:


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Public Folder HelpDesk for Outlook Related Tags:

    Helpdesk          Outlook          Issue Tracking          Support          Call center          computer support          group support          help desk software          itil          IT help desk          customer support          help desk management          essential statistics          help statistics          software support          help desk solution          outlook          tickets          open      

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